Ketolife

We always try our best to dispatch your orders on time — even during holidays. However, delivery on public holidays depends on the local courier service in your area.

Sometimes, due to:

• Local courier office being closed

• Delivery agent not being available

• Public holiday in your region or ours

…the parcel might get delayed slightly. In such cases, the delivery is usually attempted on the very next working day.

Rest assured, your order is safe and will reach you soon.
We appreciate your patience and understanding. 💛🐾

Yes, we deliver to most pin codes across India! 🇮🇳
If our delivery partner offers service in your area, we’ll make sure your order reaches you without any hassle.

We work with multiple trusted courier partners, so coverage is quite extensive.
Still unsure? You can always check service availability by entering your pin code at checkout — or feel free to contact us, and we’ll be happy to confirm it for you!

We’re here to serve pet lovers all over India! 🐶🐾

We’re sorry, but next-day delivery is currently not available for all locations across India.

At this time, we can offer faster delivery only in select local areas near our dispatch center. For most pin codes, the estimated delivery time is 6 to 7 working days, depending on your location and the courier partner’s schedule.

We truly appreciate your patience, and we promise to dispatch your order as quickly as possible to avoid any unnecessary delay.

Your pet's essentials are on the way! 🐾📦

It’s not necessary for you to personally be there, but someone should be available at the delivery address to receive the parcel.

Also, please ensure:

• Your mobile number is active for OTP verification

• The delivery agent will ask for an OTP, which you’ll receive via SMS

• Without the correct OTP, the parcel cannot be handed over

🔐 Important: For your safety, never share the OTP with anyone you don’t know or trust.

We care about your security and want to make sure your order reaches the right hands. 🐶📦

Once your order is dispatched, you’ll receive a tracking link via SMS/EMAIL or WhatsApp. Click on that link to see real-time status updates of your parcel.
If you face any issue, just contact us and we’ll be happy to help!

Yes, but only if the order hasn’t been shipped yet. Please contact us as soon as possible via phone or WhatsApp with your order number. Once dispatched, the order cannot be changed or cancelled.

We’re really sorry if that happens. Please share clear photos of the product and packaging within 24 hours of delivery. We will verify and arrange for replacement or refund as per our return policy.

Yes, we do accept COD on most pin codes. However, a small COD charge may apply. You will see the option at checkout if it’s available for your area.

Returns or exchanges are only accepted if the product is defective, expired, or wrong item is sent. Feed supplements and medicines once opened cannot be returned due to safety reasons.

Absolutely! All products listed on Kama Pet Shop are 100% genuine and sourced directly from trusted manufacturers and suppliers. We take your pet’s health seriously. 💯🐕

Yes, for prescription-based medicines, you must upload or share a valid prescription from a registered veterinary doctor. This is mandatory as per legal norms.

Currently, we do not offer date/time-slot delivery. However, once shipped, your parcel will reach within 6–7 working days depending on your location.

Yes, we offer free shipping on orders above ₹3000. Orders below this amount may include a nominal shipping fee, which is visible at checkout.

If the amount is debited but you haven’t received confirmation, please wait 10–15 minutes. If not resolved, contact us with transaction details — we’ll check and confirm it ASAP.